It’s also known as ORM Brand Reputation Management. As we all know that its internet time, information is available on everywhere so we can access any information from anywhere and now it’s involved in our daily life or can say internet is now a part of our life.
If we are going to invest a single dollar to anywhere, going to buy few dollar product or service, first of all we will go on internet and do a small research about the product, service and about the company also, in case we will find any negative information like comment, bad reviews or low rating, according to our nature what we will do, we will return back and will revise our process again and company is losing us as customer this is not only the loss of customer there will be financial loss there will a loss of trust there will be loss of recurring revenue. In simple words we can we are losing a lot just because of a negative image and to remove such kind of negativity, Online Reputation Management service is the best solution.
As we all know that to satisfy each customer from our service or from our product is very difficult task so if anyone is not completely happy with our service or product what he/she will do? He/she will start writing press releases, blogs and start posting on different social or public websites also will start posting on social medias, will start posting bad reviews this kind negativity will set a negative image about your company, about services, about your product.
Now another question is – how to remove such kind of negative images from the internet?
We will simply follow a process to remove such kind of negative image from the internet and that process is called Online Reputation Management or Brand Reputation Management Service.
1. Answering of social media post comments in a positive and polite way.
2. Posting rich content on social sites and try to make it more visible by sharing it on different social and public sites.
3. Release Press Releases with positive and user friendly content on regular basis.
4. Release Articles with positive and user friendly content on regular basis.
5. Share blogs with rich, positive and user friendly content on regular basis.
6. Do social media activities on regular basis.
7. Need to active on internet to handle the bad reviews and negative comments so that you could answer them as soon as possible in a polite way.
8. Post some high quality videos with rich content and info graphics on social media channels as well as on blog posting sites too.
9. While answering to negative comments, please add the video URLs in your comments.
1. Improve your brand value—This process will help you to increase your brand value.
2. Improve brand awareness – It helps you in increasing your brand awareness.
3. Improve customer reach – It will help you in increasing customers reach because you are sharing organic content and Search Engine, Social Media platform always give preference to organic and rich content.